Terms of Service

These terms apply when you use biteorder.app, its free tools, or the BiteOrder service provided by Handling Media ("we"). By using them you agree to these terms.

The service

BiteOrder lets restaurants take orders and payments on their own WhatsApp Business number, manage billing and KOTs, send orders to delivery partners and message their customers. Plans, pricing and any free trial are agreed with each restaurant before going live.

Your responsibilities

• Give accurate menu, price, tax and business details, and keep them up to date.
• Hold the licences your business needs, such as FSSAI registration and GST where applicable.
• Follow WhatsApp's Business and Commerce policies, and send marketing messages only to customers who have agreed to receive them.
• Keep your dashboard login private.

Orders, payments and delivery

Each order is between the restaurant and its customer. The restaurant is responsible for the food, prices, taxes, refunds and customer service. Payments are processed by third-party payment providers and deliveries by the restaurant's riders or partners such as Porter, under their own terms.

Free tools

Our calculators give estimates to help you plan. Check important numbers with your accountant before relying on them.

Availability

We work to keep BiteOrder running at all times but cannot promise it will never be interrupted, including when WhatsApp, payment or delivery services have problems.

Limitation of liability

To the extent the law allows, we are not liable for indirect losses such as lost profits or lost orders. Our total liability is limited to the fees you paid us in the three months before the claim.

Ending the service

You can stop using BiteOrder at any time by telling us. We may suspend an account that breaks these terms or the law.

Governing law

These terms are governed by the laws of India.

Contact

Questions about these terms: creatorhandling@gmail.com or +91 75055 46054.