Privacy Policy
Last updated: 8 November 2026
This policy explains what information BiteOrder (biteorder.app), a product of Handling Media, collects, why we collect it, and the choices you have. It follows India's Digital Personal Data Protection Act, 2023.
Information we collect
When you book a demo
The demo form asks for your name, restaurant name, phone number, city (optional) and monthly revenue range. We use these only to contact you about BiteOrder and to prepare your demo.
When your restaurant uses BiteOrder
To run ordering, billing and delivery, we process the menu and business details you give us, and the order details your customers send on WhatsApp: name, phone number, delivery address, items ordered and payment status. We process this customer data on behalf of the restaurant, only to fulfil orders and send the messages the restaurant chooses to send.
When you use our free tools
Calculators such as the food cost calculator run in your browser. The numbers you type are not sent to us.
When you visit this website
We do not use advertising or analytics cookies on the public website. Our hosting provider keeps standard server logs (such as IP address and pages requested) for security. Cookies are used only to keep dashboard users signed in.
How we use information
- To reply to demo requests and support messages.
- To provide the service: take orders, send order updates, print bills and KOTs, and hand orders to delivery partners.
- To send WhatsApp marketing messages that a restaurant sends to its own customers through BiteOrder.
- To keep the service secure and fix problems.
We do not sell personal data.
Who we share it with
We share only what each service needs to work: WhatsApp (Meta) to send and receive messages, payment providers to process UPI payments, delivery partners such as Porter for deliveries, and our hosting and database providers. We may also disclose information when the law requires it.
How long we keep it
We keep demo requests for as long as we are in touch about BiteOrder, and restaurant and order data for as long as the restaurant uses BiteOrder or the law requires us to keep records. After that we delete it.
Your rights
You can ask us to show, correct or delete your personal data, or withdraw consent for marketing messages. Customers of a restaurant can also contact that restaurant directly. Write to creatorhandling@gmail.com and we will reply within 30 days.
Security
Data is sent over HTTPS, the dashboard is protected by login, and access is limited to people who need it to run the service.
Changes
If we change this policy, we will update this page and the date above.
Contact
Email creatorhandling@gmail.com or call / WhatsApp +91 75055 46054.